Refund Policy

REFUND POLICY

We offer a 14 day return policy on products which are brand new, unused and unopened with a valid receipt

We offer a warranty on all kits, tanks and mods that cover manufacturing defects, this is valid for 28 days from the date of purchase with a receipt and original packaging. If your product is outside of this warranty, you will need to contact the manufacturer directly. 

Coils – can be exchanged if they are unopened and unused from 14 days with the original receipt. 

We offer a dead on arrival replacement for coils which are dead on arrival. This does not cover coils which have burnt out, this is because coils that have not been primed, left long enough, or that the user has not adjusted the power on their device can all be reasons as to why the coil has burnt out. Liquids that customers use play an important role in the lifespan of a coil. Liquids high in sweeteners and thick liquids can cause a coil to burn very prematurely. Equally liquid high in PG, in a sub ohm device can cause excess liquid to build on the coil and cause spitting and leaking. 

All returns, refunds and exchanges require original till receipts and original packaging. 

Please make sure you keep them both safe for the 28 days after your purchase. 

Should you have any questions or concerns please let us know. 

North West Vaping Supplies Ltd T/A Evolution Vapes 

50 North John Street, St Helens, Merseyside, WA10 2JT.

VAT No: 228198191

Company Reg Number: 09550074