Terms & Conditions

Lockdown January 2021

Ways to place an order

We are encouraging wherever possible customers to place their orders on our website. However if you don’t want to do this, then you can call our shop phone or mobile number and place your order over the phone, you will need to give us in detail what you need, your delivery address if your wanting delivery, your card details over the phone to complete the transaction and a contact number for delivery queries.
Please message us your product queries, we are unable to complete orders via messages or emails. We are using these facilities to assist customers with product queries, as the length of time between messages and delay in payments can result in delivery cut off times being missed.

Delivery options

Same Day Local Hand Delivery

We are offering same day hand delivery to our local customers, as we previously have done during lockdowns. This service is free to all orders over £20 and in the St Helens areas, Skelmersdale, Wigan, Prescott & Huyton.
Same Day delivery applies only to orders before 1pm.
You can choose hand delivery for orders under £20, and pay the delivery fee of £2.99
Place your order on our website or via phone before 1pm every day to ensure your products will be delivered to you the same day. Due to the volume of the deliveries and the routes we cannot give specific times of when your delivery will be. Your products will be posted through the letterbox if no one answers the door, if the product doesn’t fit through your letterbox we will try and call you on the number you have given us.
there is no delivery instructions for larger parcels and no answer at your door or on the phone then your order will remain with the delivery driver until we receive further instructions from you, and we cannot attempt another delivery until the following afternoon.

Royal Mail

You can choose to have your order shipped via Royal Mail 1st class. Orders made before 1pm will be dispatched the same day, and should be received the following day. This service is free for orders over £20 or subject to a £2.99 shipping fee for orders under this value.
However there could be delays depending on the demand Royal Mail experiences during lockdown. 99.9% All Royal Mail orders are received on time and undamaged. In the unlikely event your parcel doesn’t arrive, we are unable to offer a refund or replacement until 14 days have passed since we dispatched your order.

Store Collection

You can chose to collect your order from our shop at any time after you have received an email to say your order has been changed from processing to completed. Please check your junk folder. If you arrive before you have received this email, you will be kindly asked to wait until your order has been packaged up. Collections can be made Monday – Sunday, our normal opening hours will remain the same.

Terms and Conditions


Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.

Consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

Goods means the articles that the Buyer agrees to buy from the Seller.

Seller means

North West Vaping Supplies Ltd, 50 North John Street, St Helens, Merseyside, WA10 2JT

Buyer means

The Customer who places an order, Via the Website, Telephone or by Letter.

Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.


Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the Seller’s address at North West Vaping Supplies Ltd, 56 North John Street, St Helens, Merseyside, WA10 2JT


All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.

Age of Consent

Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

Price and Payment

The price of the Goods shall be that which is stipulated on the Website. The price is inclusive or exclusive of VAT. The price excludes delivery charges.

The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart before confirming the order.

After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel

Payment of the price plus VAT and delivery charges must be made in full before the Goods are dispatched.


Goods supplied inside the UK will normally be delivered within 7 (Seven) working days of acceptance of order.

Goods supplied outside the UK will normally be delivered within 10 (Ten) working days of acceptance of order.

Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

International Shipping Information

If the country your order is being delivered to isn’t in the EU then any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from North West Vaping Supplies Ltd, 56 North John Street, St Helens, Merseyside, WA10 2JT, you are considered the importer of goods and must comply with all laws and regulations of the country in which you are receiving the goods.

Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

Right of seller

The Seller reserves the right to periodically amend prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Seller reserves the right to withdraw any goods from the Website at any time.

The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Cancellation and return

The Consumer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing to North West Vaping Supplies Ltd, 56 North John Street, St Helens, Merseyside, WA10 2JT if the Goods are damaged or do not comply with any of the Contract. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods. As the product is an oral product once used it cannot be returned, unless faulty. Orders can be cancelled any time before shipping. Once shipped if returned unopened to North West Vaping Supplies Ltd, 56 North John Street, St Helens, Merseyside, WA10 2JT, the Consumer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary reasonable, up to a maximum of 10% of the purchase price.


All kits come with a 28-day parts warranty from date of receipt. Purchasers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. (An electronic cigarette atomizer’s natural lifespan is around 14-55 days and an electronic cigarette battery’s expected lifespan is approximately 2 months). This is not a guarantee that the Consumer will “like” the Electronic Cigarette, simply that it will function as described within the specified timeframe.

Batteries purchased as “singles” i.e. not as part of a multi-pack are also covered by a 28 day warranty period from date of receipt. (This warranty does not cover Resistance Atomizers, Clearomizers, Cartomizers).

Any replacement parts are warranted from the date of delivery of the original order.

Limitation of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.


No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

Changes To Terms

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.